RentMint — Terms & Conditions

Welcome to RentMint. By creating an account, using our mobile or web applications, or generating exports through our platform, you agree to these Terms & Conditions. Please read them carefully.

1. What RentMint Is (and What It Isn’t)

Neutral Record-Keeping Tool: RentMint Ltd provides software that enables tenants, landlords, letting agents, and housing providers to record, organize, timestamp, and export property maintenance logs and communication records.

No Legal or Professional Advice: RentMint Ltd is a software vendor only. We do not offer legal advice, tenancy representation, property management, or dispute mediation services.

Independent Platform: RentMint Ltd is an independent entity. We do not act as an official adjudicator, court, tribunal, deposit protection scheme, or housing ombudsman, nor do we make binding legal or financial rulings.

2. Shared Responsibility, Accuracy & Integrity

User Responsibility for Data: You are solely responsible for the accuracy, truthfulness, and completeness of any entries, photos, text, or documentation logged under your account.

Prohibition of Fraud: Deliberately uploading altered photos, misleading notes, or fraudulent records is strictly prohibited and constitutes a breach of these Terms, resulting in immediate account termination.

Respectful Platform Use: You agree not to use RentMint to harass, threaten, or send unlawful or abusive material to other users. RentMint Ltd reserves the right to suspend or terminate accounts that violate this standard.

3. Data Ownership & Cryptographic Verification

Data Ownership: You retain full ownership of all content and files you upload to RentMint.

Offline Storage & Syncing: RentMint utilizes an offline-first architecture. Records stored locally on your device remain private until you explicitly choose to sync, share, or export them.

Verification Hashes: RentMint applies cryptographic hashing algorithms (SHA-256) to establish a verifiable timestamp and chronological chain for logged entries. While RentMint guarantees the technical integrity of the cryptographic hash generation, RentMint Ltd does not independently inspect properties or physically verify on-site conditions.

4. Subscriptions, Exports & Fair Use

Free & Paid Tiers: For renters, record logging, photo evidence and PDF report exports are currently provided free of charge. Landlord and letting-agent multi-property tools may require a paid subscription. We will give notice on this page before introducing any charge for renters.

Fair Use: Free account tiers remain subject to fair-use policy limits regarding file storage, bandwidth, and export generation frequency.

5. Absolute Liability Shields & Disclaimers

5.1 Disclaimer of Legal & Dispute Outcomes

RentMint Ltd does not guarantee any specific financial, administrative, or legal outcome in any deposit dispute, Ombudsman review, court proceeding, or tenancy arbitration. The acceptance, weight, and interpretation of any exported RentMint report rests entirely with third-party adjudicators, courts, or regulatory bodies. You explicitly agree that RentMint Ltd bears zero liability for any deposit deduction, penalty, fine, or legal loss resulting from an official body’s decision.

5.2 Indemnification (User Holds RentMint Harmless)

You agree to fully indemnify, defend, and hold harmless RentMint Ltd, its directors, officers, employees, and agents against any and all claims, liabilities, losses, damages, legal fees, or court costs arising from:

Any dispute or litigation between you and your landlord, tenant, letting agent, or housing association;

Any inaccurate, false, altered, or misleading information submitted by you or through your account; or

Your breach of these Terms or applicable local tenancy laws.

5.3 Protection from Court Proceedings & Subpoenas

RentMint Ltd is a neutral software provider and will not act as a witness, expert representative, or named co-party in any dispute or litigation between tenants, landlords, letting agents, or housing providers. You agree not to join, subpoena, or compel RentMint Ltd or its staff into private dispute proceedings.

5.4 Limitation of Service Reliability & Data Loss

RentMint provides local-first data caching and cloud syncing. While we employ cryptographic verification to protect record chronology, you acknowledge that mobile hardware failures, local app data deletion, or third-party cloud outages may impact data availability. You agree that RentMint Ltd is not liable for any lost, corrupted, or delayed records, and you remain responsible for keeping independent backups of vital documents.

5.5 Financial Cap on Liability

To the fullest extent permitted by law, RentMint Ltd’s aggregate financial liability for any and all claims arising out of or related to your use of the platform—whether in contract, tort (including negligence), or otherwise—shall never exceed the total amount paid by you to RentMint in the 12 months preceding the event, or £50.00, whichever is lower.

5.6 Statutory Exceptions

Nothing in these Terms excludes or limits RentMint Ltd’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully excluded under applicable UK law.

6. Account Termination & Updates

Account Deletion: Tenants, landlords, and letting agents may delete their account through their profile. This removes their sign-in account and saved private profile information, subject to the retention provisions in our Privacy Notice. Clearing local device data is a separate action and does not delete the account or shared cloud records.

Address Removal: Tenants and letting agents may remove a saved address from their profile. Removing an address updates their saved tenancy or managed-property information only; it does not delete shared logs, messages, photographs, visit records, or other case evidence associated with that address.

Shared Evidence After Deletion: Evidence already submitted to a shared case may remain accessible to the other authorised case participants after account deletion or address removal, where there is an applicable lawful basis for retention. These actions do not automatically erase the shared case history or recall evidence already provided to another participant. This does not limit your statutory data protection rights, including your right to request erasure, restriction, or object to processing, as explained in our Privacy Notice.

Exported Copies: RentMint cannot recall or delete PDF bundles, screenshots, printed records, or other copies already saved or shared outside the Platform. Recipients remain responsible for their own use and retention of those copies under applicable law.

Modifications to Terms: RentMint Ltd reserves the right to update these Terms at any time. Continued use of the platform following published updates constitutes full acceptance of the revised Terms.